Very poor experience for such a high end hotel. It...

Very poor experience for such a high end hotel. It is badly in need of rehab and more proactive management. Nearly every surface in my room is marred or marked, the chair is literally falling apart, and the window looks into some sort of dark storm drain.

Check in took nearly 15-20 minutes as the front desk was understaffed and there was a long queue.

Making things worse, there is loud construction adjacent to my room to the point where things are shaking. This was not communicated upon check-in. When I called to complain the front desk made no offer to move me and would only agree "yes it's very disruptive".