I called to resolve an issue regarding a 68 dollar...

I called to resolve an issue regarding a 68 dollar balance due to a gym. The gym has already closed my membership, but I noticed that I had a remark on my credit report from Universal Recovery Corp. I spoke with Lisa, and she was incredibly unprofessional and did not help me resolve the issue. When I suggested to three way a call between the gym and the collection agency (since this should not be on my credit report), she hung up the phone. This is not a way to resolve a problem, especially for a client (fitness 19). She essentially wanted to put the problem into the client's hand rather than deal with the problem herself, like a responsible employee. Very unprofessional, unwilling to help, and doesn't care for the client (Fitness 19). She demonstrated all of this by her tone, repeating the same phrase over and over, and placing the blame on her client. A meaningful solution would have been to have a three way call with the client and herself to reach a conclusion. Again, the name was Lisa.