Horrible customer service. I was charged for an ...

Horrible customer service. I was charged for an amount for my laundry card. And it didnt appear on my laundry card balance. But did come out of my bank. When i sent an email. Which is required to get a refund. I still have not heard anything about this. And this was on july 31. I sent another email. Still awaiting a reply. Very poor customer service. Still no refund either. Hate dealing with this company.