Really rude and unwilling to help staff, long queu...

Really rude and unwilling to help staff, long queues and depressing atmosphere. They lost my parcel and there is no attitude towards helping me find it. I spent a week already asked and camping drivers in the morning in order to get any info about where my parcel might be.
Utterly disgusted by how morally people could degradate in conditions they create by themselves. No help by staff there no even a slight intention!