Just came back from a stay at Harrah's this past S...

Just came back from a stay at Harrah's this past Saturday (02/09/2019). We were not going to stay in AC but decided to at the last minute so I went on my phone and there were numerous rooms available and five minutes later went to the front desk to check in. On check in I asked if there were any upgrades available being that I am a Caesar's Diamond Member which I was told the hotel was completely booked. Not to start an argument as I knew rooms were available because I just booked it 5 minutes prior. So you are telling me in 5 minutes the entire hotel sold out? Okay, at the same time there was another guy next to me checking in with the same status who got all kinds of upgrades and amenities. Hmm... Okay, so we go to the room and right away I knew something was not right. The entire floor was dirty (not swept), I went in the bathroom to use it and lifted the toilet and there was toilet paper and long hairs in it. We were kind of in a rush so there was no time to call front desk and get another room as we had reservations.

SO, decided to take a shower and the water did not go down at all, it completely filled up and on top of the shower on the ceiling, the ceiling was about to collapse and was full of black mold. I needed shampoo so I looked at the amenities provided on the sink for the shampoo and it was already used. How do I know this? There was water inside the cap filled up about half way. For $400 for the night and being a "valued" diamond member I would have thought we would have been taken care of better then this. Very disappointed and WILL NEVER return to stay at Harrah's in Atlantic City. We did complain when we checked out though. I have pictures which are attached in this post. Thumbs down for sure for my recent stay at this out dated hotel.