I had a problem with this resort on a few accounts...

I had a problem with this resort on a few accounts.

One, the facilities are not always open past 8PM. I am especially meaning the pool side bar. In years past, they have had an outdoor pool side movie where kids could enjoy the pool while the parents were able to relax with a drink. Even if you did away with the movie and the kids, why shouldn't this be staffed? Guests should have these things available to them on a vacation. I was told by one rude staff member to go to the lobby bar if I need something.

Two, the staff on several other occurrences were curt and borderline rude. The spa seems to have little patience for someone inquiring on the different services. A chef who was running an outdoor buffet said 'none of your business' when we inquired what they did with all the left over seafood.

Last, I brought up these points and a few more to the management via a letter AFTER my stay had concluded and I had returned home. I did this so as not to look like I was trying to negotiate an adjustment to my bill and genuinely interested in passing along a concern as a guest who has been there 3 years in a row. I did not get a reply, which seems to indicate they are not interested in what they are doing wrong.