Barry Scoggins

Review of Infinite Energy Center (former...

We frequently attend events at this venue and over...

We frequently attend events at this venue and overall have a pleasant experience. Recently, we had a unpleasant situation with their contracted security staff at an LFL football game. They use CSC events security, which most people know, generally doesn't provide great public relations with attendees at most venues they are contracted for. We had "Fast Pass" , which gave anyone holding one, front of the line access for the after game Meet n Greet with the Atlanta Steam. When everyone approached the security staff for access, they told us there is no such thing and to go to the end of the line like everyone else. I approached another, I asked for a supervisor, and he finally found one, but again was told if we didn't get to the back of the line, they would have the police remove us. We appreciate the gentleman for doing his best to help us but the 2 female security staff had a very bad demeanor and really need some coaching on how to handle customer needs. It was totally uncalled for to present involving the police when no one was causing her a problem, but asking for help to resolve the issue. I went to seek out a team representative for help and when she explained the "Fast Pass", another gentleman we think may have been CSC on site manager or management from the venue(white shirt and tie) approached and agreed with the team representative. From there, things went well.
All this said, Infinite Energy Arena, needs to coach their contracted personnel with customer service skills. Thank you to the CSC gentleman that helped us to get a supervisor, but the 2 females blocking off the area at the front of the line need some training in public relations. We all understand that they encounter a lot of issues at events, but understanding their maybe a PR issue and needing a supervisor to help should have been there next step and not threatening to get the police involved.
All in all, this is a great place for events and would give it a 5, and considered a 3 due to the recent issue, so I give it a 4. Oh, beware that they have typical highly expensive food and beverage.
I hope that management from the Arena and CSC reviews this and make steps to prevent future issues for other events.