I hate to do this but I have to rate them a 1. I h...

I hate to do this but I have to rate them a 1. I have been trying to cancel my gap policy as I paid off my car for a month. It took 10+ calls just to get them to confirm it was sent to their office. No one returns voicemails and all I want is a confirmation. Everyday they wait I am losing money. They do not care about their customers unless your there to buy a car. It's a simple ask, the customer appreciation/ care is non- existent.