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George Morales

4 years ago

Family was taken in for a cleaning. Receptionist l...

Family was taken in for a cleaning. Receptionist lady was not helpful or knowledgeable in regards to billing. She told my wife $100 deductible was needed for entire family and everything else would be covered. Once the X-ray's were done and cavities found(kid's), only a basic cleaning was done. The kid's cavities were not repaired because apparently everything else is not covered(which contradicts reseptionist). We were given a list for the cost of each repair and nothing more unless we payed. I have never payed a dentist in Ca. because my insurance has always covered the cost. Anytime a dentist found something he fixed it. They never gave me a detailed price list to pay before a repair. That being said, we will not go back but will continue to cross state line for any medical service. X-ray machine was awesome.

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