John Ranz

Review of Sherman Dodge/Schaumburg Jeep

I had a very mixed experience when purchasing my 2...

I had a very mixed experience when purchasing my 2012 Jeep Grand Cherokee from Zeigler. The experience was smooth the day my wife and I went to purchase the vehicle. However, I was trading in my car at the time, and there was some concern regarding the title (I had just paid off the loan in full and the title was in limbo). They said it would not be an issue. Days later I received numerous phone calls asking where it is, saying they couldn't sell the car at auction, etc. I had signed off on power of attorney for the car so they could very easily get a replacement title. They kept harassing me for it but eventually I just sent them a check for $90 so they could get a new title on it. The manner in which they contacted me (which was very threatening and rude and bordered on harassment) was not befitting a business. I will never go back to this dealer and I will never recommend any one else to do so.