Review of Crosby Volkswagen Audi

4 years ago

Worst service ever

Worst service ever
I booked service appt last month for sat 11 for oil change and tire issue. Service advisor added me as a new customer as i am from BC.
Now i dropped the car a day before and on Saturday a lady called me explaining the oil change done and sol to tire problem but she didn t even bothered to tell me that we are closing early on Saturday as a reminder. How would a customer now u guys are closing early.

So i went to pick up my car and sales helped me in handing over car keys after payment. I was shocked to see the car was not even washed forget about vaccum. So in $139 u guys just did a engine oil change. Upon asking reason why its not washed BECAUSE WE DONT WASH CARS ON SATURDAY. Then why your service advisor didn t explain this when booking the appointment.
No service reminder sticker was put on windshield which makes me think even any oil change was done.
Service technician went for a test ride didn t even bothered to put a paper mat on the floor and car mat was covered with shoe grease.

BIG SHAME ON U GUYS WORST SERVICE EXPERIENCE EVER