John Bunnell

Review of Audi North Austin

I would like to thank the service department and A...

I would like to thank the service department and Audi as a whole for completely convincing me never to over pay for one of their cars, again. This last visit was the last straw. I bought their flagship vehicle, the A8 just short of three years ago. The car is amazing to drive. I was also excited to experience the lauded "udicare". Well, let's just say that they both disappoint. I have had the car in the shop three times with coolant leaks, and it has less that 60,000 miles. Every trip for scheduled maintenance is a nightmare that lasts for days. If you want to schedule a loaner, you will likely have to wait a month. I always was given an A4, which I can barely fit into and is hardly comparable to the A8. Beware when the warranty is expired!!! I was quoted about $3900 for front and rear brakes. I had it done with Audi parts at my regular mechanic for half the price. During my most recent visit, I was quoted over $1900 for a water pump, $1,000 for a minor problem with the center console, and over $650 for a battery, which I do not need. I do not mind paying a bit over regular rates for Audi technicians, but these prices are absurd. I am also used to quality vehicles lasting to at least 100,000 miles without fluid leaking problems. In my case, I had to take it in three times. Perhaps one of the most insulting issues was the fact that after two years I started getting trade in offers worth $30,000 for a car I purchased for roughly $100,000. Wow! Just wow! They do not care about you, once you walk out the sales door.

I hope you have better luck.

John