If I could I would rate 0. A new building does not...

If I could I would rate 0. A new building does not guarantee an excellent service or the best outcome. Good manners cost nothing. Communication with the public cost nothing.
I observed staff communicate with each other well, which is concerning, as it shows they respect each other but lack sincerity with members of the public.
This is a managment issue. Staff need to be trained to meet and greet appropriately.
People come for tests for serious conditions and they run the tests over and over, then leave visitors to guess what happens next. I asked 2 people did they tell you if your condition is critical, they said they was given no information. I waited in the test room until another staff memeber entered the room and asked if I had been seen. I stated I have but I was not told the outcome, response 'it will be sent to the gp in a week'. SERIOUS lack of empathy, the staff member who carried out my test also was called.....again the same response, SERIOUS lack of empathy. CFH would say they cant inform patients, if the condition is SERIOUS, u need feedback asap so you can take action.
No point in having new hospital or the latest equipment if staff dont know what being a care giver is.