Joshua Sugarman

Review of boxxx.co.uk

Avoid at all costs! This company has absolutely no...

Avoid at all costs! This company has absolutely no idea of how to provide customer service.

If you are lucky enough to order something and it gets delivered, great! If you are one of the unlucky ones that has a problem, then suddenly it becomes a nightmare!

- They used a different courier from their website (Hermes instead of DPD)
- Hermes delivery failed
- Box still guarnateed me that Hermes will deliver
- Hermes delivery failed again
- Box wouldn't respond to my emails. 5 hours later I called them
- Box.co.uk lady told me that they would contact me later and that that the email response time is 6 hours. I explained how it says on the website 4 hours, and she told me I was wrong. I have since checked the website. It says 4 hours
- Box.co.uk told me they couldn't give me any more information on the failed delivery and thus I would have to wiat
- Box.co.uk told me if I cancelled the order, it may take up to 3 weeks to process a refund as Hermes would have to send back the item to them first. I'm pretty sure this is absolute complete rubbish as I have confirmation the product has not been delivered to me, thus they have to send me a refund regardless of where the product physically is now.