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Katie Gunia

3 years ago

Idea is great, decor and food choices are ok. Wait...

Idea is great, decor and food choices are ok. Waitstaff was subpar. We were told 30 minutes for a wait time, seated 55 minutes later. We waited another 22 minutes until our waitress came to take our drink order. Once the drinks came she put her hands around the top of all of our glasses instead of the bottom... 40 minutes after we ordered and we still had not received our food. Mind you, three out of four of us ordered burgers, one ordered ribs. Once the food arrived the waitress put her arms across us to serve the food instead of walking around the small table to serve us correctly. Once it arrived the ribs were cold and the waitress wasn't very friendly about sending them back. The second time the meal was brought out it was still cold. To wait that long for cold food..... After dinner we had to request the bill and a box because we didn't want sick off of cold food. The manager did deduct the ribs off of the bill... But it still didn't compensate for the lack of customer service and timeliness. Im not expecting excellent service but it was poor enough I won't go back.

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