We have been a patron of this restaurant since it ...

We have been a patron of this restaurant since it opened but have noticed its decline recently. We have always taken our family and out-of-town guests here for celebration. The lunch specials are no longer special. The quality is mediocre at best.

Last night one of our friends treated us to a birthday celebration at the restaurant and I ordered my favorite short ribs. I noticed that it was dry and different from previous times. I didn't return it out of respect for our friends because they have high regards for this restaurant. As I could not finish the dish, I brought the rest home. This morning in broad daylight, I discovered that the take-home portion of the short ribs was totally BURNED and CHARRED--that explained why it was so dry to the taste.

How could a $$$$$ restaurant serve a dish like that? It is absolutely unacceptable! We called the restaurant and voiced our disappointment to the manager. Instead of offering any word of apology, she told us that the chef should not be expected to oversee every dish to be up to par, and that we should have complained at dinner. If the chef cannot make sure that every dish is up to par, maybe they should look for a different chef or charge less for their meals. They definitely no longer deserve the be rated as a first class restaurant.