Dhuni Patel

Review of Audi Beverly Hills

This dealership is just pathetic. I wouldn't recom...

This dealership is just pathetic. I wouldn't recommend it. The employees and the sales people are just careless and liars. When I bough the car the person doing my paper work forgot to take down payment and I had to remind it or else I would have to come there again. I had confirmed that all the paper work was done and there was nothing left behind but still I got a call on the other day that they give me their paper work along with mine and I had to go there to give it to them. The sales guy said that they are the highest Audi selling dealership in USA then their people must be doing the same paper work multiple times a day but still make mistake not once but twice! Anyways that's not it! The most ridiculous part was when the Salas's guy was handing me the car keys! I asked him for a second key and he said I don't have a second key but I will check and let you know. The most funny part was after this. If you have ever seen an Audi key then you knw that it's a electronic key and it has a slot in which it has the manual key which is the part of the same key! This guy remove that manual key and tells me that the manual key is key one 1 and the electronic part is the second key so you technically have two keys ! Can you imagine ! I got very angry but I didn't wanted to ruin my mood and excitement for my new car but still there was more. He showed me a valet key which comes with the car but it had only the outer plastic box and not the plastic key and I was like where is the key how can a valet guy start the car and park with this ! then he replied that you can remove that electronic key and fit in plastic box and it will work as valet key but when he was trying to show and it couldn't fit he was like I will get one for you latter and call you. I was like ok he will call me for the second pair and the valet key but he didn't. I had my parents coming to visit me from out of states so I got busy and then I had my job deadlines so could get an appropriate time to call and almost 3 months passed by. I had to visit service center for my 15k service which I had paid for but when I reached there the service guy said that your car has already been serviced for 15k when you had bought it since it was a preowned car and your Audi care only has 25 35 and 45k services. I was like ok must be, I trusted them since they where the biggest Audi of USA, however after a month which is like a week ago I moved to Texas and my car showed me service sign at bout 20k miles. So I took appointment at nearest showroom and they told me that my car wasn't serviced for 15k miles and If it would have been then it would have showed in the system. That means Audi of Beverly hill lied again. I wouldn't have wrote the review but when I got to know about the service history then I felt that this shouldn't happen with anyone else and thought of sharing the truth of the big Beverly hill Audi dealership ! Ohh yea I forgot to mention that when I went for the 15k service at Beverly Hills I spoke to some lady and told her what had happen and I didn't get my keys then she was like I am sorry I have your vin number and I will call you in like a hour so you don't have to wait. Again she didn't call either. They should be given the best worst customer service award ! I truly believe that they were my life worst mistake until now.