Jordan F

Review of Complexions Day Spa

Came here with a bridal party of 4 and received on...

Came here with a bridal party of 4 and received one of the weirdest and grossest experiences of my life concerning having my nails done. Their prices are double what you pay anywhere else for the same services and i have had my nails done all over the country. I assume it's because they went to school for this but their techniques and methods do not reflect this. I had technicians Patty and Mari. Yes i had two and i will get to that cluster in a bit.
First off all the people that work there are nice customer service wise but Patty cannot do a straight or even gel french tip to save her life. I had to have her go back and fix 3 different nails on each hand either because they were crooked or didn't match the thinness or thickness done on the other nails, and i wasn't being picky their was a huge difference.
Second of all which is where the grossness comes in, they used their own fingernails to scrape off any excess paint off under your own nail. This made me cringe and almost want to throw up. I don't know how clean your nails are and i don't want to know, use a darn nail tool like any other normal nail salon does. This is disgusting and unsanitary in my opinion and i'm pretty sure they don't teach this practice in nail school.
Third and i only found this out after i heard another technician asking her client this is that the lotion they use has pine nuts in...guess who can't be around almonds... which my nail technician failed to disclose to me. Which i believe is half my fault and also half hers so we both share fault on that one.
I also had a pedicure done which started out with Patty doing a decent job and included her offering me the nail file she used on me, which is the weird part. Why would I want to walk around with my dead skin cells in my purse for the rest of the day. I also had the french tips done on my toes which started out just as sloppy as my nails but by this point i was over it to correct her. Seriously on my ring toe she missed painting a quarter of my nail.
But here is where the other weird part came in. Patty does all my toes expect the big toes then walks away with no explanation and then Mari comes over and finishes just my big toes... which were even but she also does that gross technique of using her own nail to slide underneath your own nail...disgusting. BTW the way on a side note my sister was also next to me getting a pedicure done by Mari and ended up with an infection in her big toe 3 hours later and no, my sister was not wading through a cesspool right after. Luckily i have not developed any infections yet...
Lastly the other part that not only made me mad but everyone else in the bridal party was how misleading the services and prices offered are when the bride first booked this package. They already charge double for a crappy nail job and experience but they convinced the bride to get a package that includes a private room and access to a spa for an extra $50-90. Well the room was not private it was right off the nail area and was open for all staff to take their breaks and play on computers in the back and have random staff walk through... not private at all. It was more like an extension of the salon with no door and open to all. Also we never could use the spa so the bride got conned out of some more $$ which we all thought was BS.
Overall everyone in the bridal party had different nails done by different technicians and it all depends on who you got. Luckily the bride had a good technician but the maid of honor got charged extra cause her lady was a "Senior" technician but never disclosed this until the very end so we couldn't dispute the extra charge on the final bill which came to $300+ for 4 people after a $150 coupon (which was the only reason the bride came here in the first place). Either way be careful which technician you get and do your research before booking any service here. I will upload pictures of my sister's toe from the infection she received from this place (viewer discretion is advised).