Amanda Krautstrunk

Review of Firstmark Services

I called to see what I can do with my repayment pl...

I called to see what I can do with my repayment plan because I was struggling making the payments every month (still am). I was told there is NOTHING they can do. The rep suggested making a lump sum payment of $10,000. Which I responded "I cant f-ing afford $500 a month how in the hell would I afford a $10,000 payment?!" She told me that was the ONLY option she can provide. Looking to pull my loans out of here, in hopes to one with better customer service.