First impression upon entering gates was a very e...

First impression upon entering gates was a very exclusive feel, as it must be intended to be. During check in however the receptionist attempted to up-sell a matter of upgrades we didn t care for, including getting a suite on a higher floor, part of their job, I understand that aspect. What was not acceptable however was a back handed comment the receptionist made in regards to not making the upgrade. And I quote You re gonna celebrate {given occasion} on ONLY the 3rd floor followed by an exaggerated laughter. Upgrading floors is what they will try to sell you on, followed by shaming you for if you choose against the upgrade? This is the forbidden sin of communication and sales. You don t make a sale by an attempt to shame your customer and laugh in their faces. Floor 3 is already at least 7x taller than I am, let alone having to use any stairs in case of emergency. The receptionists name wasn t memorable enough but he has a receding hairline, lip botox you can see every line to, and somehow 2 rings on his left ring finger. Despite the horrid guest service the room and view was fairly nice, even for JUST the 3rd floor. I actually may even recommend this place, if they had better human to human interaction. Decent stay but horrid start.