A bit of a mixed experience for me and my partner....

A bit of a mixed experience for me and my partner. The hospitality and communication amongst staff is average. Upon calling to confirm the booking, I asked if I could have a welcome birthday message put in our room for my partner's birthday. Upon arrival there was nothing. I was told all guests receive a free bottle of prosecco... however, I mentioned we don't drink so some soft drinks were offered instead.
Again, when we arrived, this hadn't been communicated nor arranged prior. The deli area looks like a canteen in a hospital and we were made to wait over 20 minutes to fill out forms before we could be checked into our rooms. As for the spa itself, it's lovely and relaxing outside, it's nice and quiet. The massages were quite nice and the grounds are kept very clean. The biggest disappointment at Moddershall Oaks is the quality of the food. The evening meal at the restaurant was poor. Both me and my partner fell sick after eating in the restaurant and we spent half a day sleeping just to feel better. Again I called beforehand to arrange a birthday message for my partner during the evening meal, which wasn't communicated properly and they had to do it the following day. As we pre-paid for the evening meals, we only ordered water ontop which was comped free of charge, for us to then be told we had to pay on check out as it was on our tab. Communication amongst staff is an issue and I feel for the price paid at Moddershall Oaks, we expected better especially from a hospitality standpoint. Unlikely to book again.