Very disappointing this time!

Very disappointing this time!
Wanted to change the date, but was told too late as it was within a week of the visit.
Very sad as this was for my birthday.
Arrived and the reception area was freezing cold and the outdoor pool was closed, we were told that they were waiting for a member of staff (male) to arrive.
Welcome drink in plastic glasses and was not told if it was alcohol or juice.
Bathrobes were tatty.
The staff weren't as professional as before, the chap that arrived was very polite and a good representation for the company.
Treatment wasn't as good as before.
I must say though "compliments to the chef" the slow cooked brisket was absolutely amazing, the service was superb and this was the best part of the day....
Other than this I enjoyed the relaxation room and the outdoor pool!..#