Holly Broadway

Review of Independence Car Retail Holdin...

If I could give zero stars, I would. Do not rent ...

If I could give zero stars, I would. Do not rent from them!!! My boyfriend rented a car last Friday. Upon being shown the car, the lady mentioned that they had not had a chance to clean that one. Since it was their biggest car and we needed it for traveling, he decided to take the car but made sure to ask if we would need to clean it prior to returning (because we would not have time) they confirmed that we would not need to clean it and that the only thing we would need to do prior to returning the car is to fill the gas tank up. So he brings this vehicle home (with only a few hours to spare before traveling) and there's smudge marks all over the windows and interior. Hair, grass and other dirt particles in the seat and floor. And a dirty exterior as well. So, today was the day for the car to be returned and my boyfriend goes on his very short lunch break to return it. Upon arriving at the location, he was told that he would need to take the car to clean it right that second, otherwise he would be charged $100 cleaning fee. He explained to them that the car was dirty when we received it and the lady who he rented the car from told him that she has assessed it and told him that she made note of the dirtiness of the car. He explained that she told him it would not need cleaned prior to returning (otherwise we would have rented from another location). They refused to contact the lady who rented the car to him and told him no matter what, he was going to either clean the car or pay that hundred dollar fee! Mind you, he had just filled up the tank, which was the only thing that they said we were required to do before returning this car. So, he goes to clean the stupid car that was dirty when we got it, comes back and the little bit of gas he used to go clean the car was an issue for them. They made him leave again to go put .80 cents worth of gas in the tank to make sure it was completely full. His 30 minute break from work turned into a two hour break and he is now in trouble with his boss. These employees at this location are completely worthless. I will tell everyone I know about what happened so hopefully they don't have to deal with being screwed over by these people too. Absolutely unacceptable is an understatement.