Neil Munro

Review of FASTSIGNS (Chelmsford)

Have used this company before and been very satisf...

Have used this company before and been very satisfied with the customer service and the finished signs. However tried to place another order for further signs to be made and told someone would ring me back which never happened. I kept chasing until someone advised me to email them and I did get a reply which said I would get a call the following day which never happened. Rang again explained yet again what I wanted made etc and was called back by the customer account manager explained what I needed and was told artwork would be emailed to me before signs were made great I thought finally got somewhere. Same day got an invoice but no artwork waited another day then called back. I was informed by the owner that I have to pay half the costs for the signs before I would see the artwork(Never happened this was as per previous order) which I explained was told account manager would call me back. I did get a call back and was basically called a lair in not so many words needless to say I told the account manager I did not care for her attitude and was going hang up the call which I did do.

I do understand that the recent covid pandemic has affected how we all work etc but even taking this into consideration I will never use or recommend this company after my recent experiences.