The issues keep getting worse do not hire this com...

The issues keep getting worse do not hire this company they are criminals. DO you research all of it including the legal team they are involved in serval disputes. DO NOT HIRE THEM, THE customer service is HORrible and the practices they follow even worse.

I have served on the board for one calendar year. My board experience has been challenging also Jennifer James was placed in the position and the following has happened:
1. Delayed email response
2. She sends information with little to no guidance
3. Not familiar with bi-laws
4. Bias against board members
5. Unable to remain neutral
6. Doesn't provide direction for the board to save money
7. Unprofessional during meetings (rolls eyes, doesn't remain professional)
8. Sends wrong notifications to residents after being asked ($6.50 stamps being used after we asked them not to be used.)
9. Have to beg someone to come out when complicated issues need to be addressed.
10. Provides some people with information but not all have the same information
11. Doesn't crack down on delinquency expect people to have outstanding around after you ask them to send out notifications.
12. Property walk through not being conducted at all or in a timely fashion.
13. Last minute items being sent to the board
14. She doesn't keep things confidential be sure you understand that all members of the community will know.
15. Rude to residents that have issues a man in our community had a sewer leak no one on the board knew about this, but she had regular communication with this homeowner and he provided documentation.

With her bragging about 25 years of experience I don't think things like this should take place.
If you are looking for a management company I would suggest you look somewhere else. With a 10+ year relationship and previous board members asking them to meet rates of others they wouldn't we signed a new contract with someone else.
My background is in property management this is not the way you should run a business they need to overall and bring someone in to train these team members starting from the top.

11.07.19 Here we are almost 8 months later and I wanted to provide a update.
One board member pretty much highjacked the entire community with our Manager Jennifer's help and with the attorney they retain because we simply wanted to go in another direction with a new company.
They sent notices out to people giving them less then 30 days to remove satellite dishes bc of roof replacement with a company
I am almost positive heritage has worked with before. They haven't completed a property walk in MONTHS ( we have junk cars in the community sitting in driveways oil stains everywhere), the list of unprofessionalism could go on and on for weeks, months and years.
My professional suggestion is to get someone else to manage your property all the reviews I have seen thus far are filled with the same sad story. I honestly think people need to start calling the news station, and firing this management company for the inability to treat people with respect and the communities they manage with the upmost professionalism. Overall the dog and pony show they run by selling false hope of being a good management company.... Completely untrue. Rather than bring our community together they continue to create a divide, and this is more of a reflection of the manager than anything .