I have been a customer of Habitat for many years a...

I have been a customer of Habitat for many years and appreciated a locally owned store for kitchenware. I have noticed a dramatic change in customer service and untrained staff since the new ownership in 2016 and their recent move to the Dimond Center...

I recently did a registry for my wedding at Habitat instead of using a national chain, however we heard from most of our wedding guests that when purchasing an item from the registry they had a subpar experience from unfriendly staff and staff members not knowing how to work their computers and registers at checkout.

We received two gift cards and returned to the store this past weekend to use them. There were three workers and the only one who asked us if we needed help finding stuff was on the floor stocking. She was very friendly and helped us with what we were looking for. But then came time for us to checkout and that seems to be the major complaint with everyone is that nobody there knows how to use the cash register. The employee helping us at the cash register told us that one of the gift cards had nothing on it. So we asked for her manager to assist and the other two workers came and assisted on both computers trying to see how to use our gift cards and after about 10 minutes they were able to figure it out. Even one of the employee's (older lady) complained that she doesn't like computers.

Bottom line, if you want to buy local and spend 15 minutes at the cash register with untrained staff this is your place!