It s huge property. We staying at the Rainbow towe...

It s huge property. We staying at the Rainbow tower. Suite is very old. This rating is based on the first impression / experience with the hotel and the check-in staff. The hotel is very busy so they don t really care about you are happy or not. We came with our 15 month old baby. Reached the check-in counter around 12.30AM after 10.5 hr flight from toronto. Waited for 45 minuets to checkin with just 4 families ahead of us. And when I got to desk I told the staff that the wait is long she didn t even bother to apologize, she said don t know Sir, I just got back from break . And the bus dropped us at the bus station and there wasn t any help or buggy to carry the luggage. With my wife holding baby in her had I had to carry 3 luggage s myself to the main lobby which is probably 7-10 minuets from the bus station.