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Gloria Lee

4 years ago

Horrible experience.

Horrible experience.
Upon check in no body initiated to escort us or give us hands with the bags even though our room was quite far away from the main lobby which was like 3 floors different without elevator and plus 5 muts of walking. We had to asked for it after we realized it was not possible to do it by ourselves.

Room was not clean. Bed sheet was dirty with hairs and stain. Had to ask them to change.

I ordered the room service and asked them to clear away the dish when they visited our room to change the bed sheet. They did clear away the dish from the room but put it in front of the entrance outside and the dish was there until we check out.

Mosquito... never die. We used up whole can of insecticide but had to spend sleepless night with the mosquito. Got bites on the face... No control for the bugs.

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