Kimberly Pasco

Review of Trios Aveda Salon and Spa

Edit: Just received a reply from the owner and I a...

Edit: Just received a reply from the owner and I am very appreciative of the accommodation regarding the scents (candles) and expressed that in my review. To be clear I have only had one re-do with lowlights and was very happy with the service. This time however the issue is that the cut was not what I communicated. Mistakes do happen. It's hard to know how things are until you style it at home which I did and after thinking about it overnight decided to call to try to resolve. My request is very reasonable to receive a refund on that portion of the service because you can't fix a haircut that has gotten too layered or short. At this point it needs to just grow out which is not fun I tried to do my best to resolve but the offer to meet with the stylist is a cop out rather than doing what is fair, honest, and kind.

Original review:

Very sad to part ways with this salon. I have had a good experience with this salon until yesterday. While I first of all appreciate the ongoing accommodation of the owner and the staff for helping me during each visit due to chemical sensitivity, yesterday missed the mark. My regular stylist Faith, has been doing an amazing job on my cut and color. When I could not get in to see her I was booked with another new stylist Courtney who was extremely sweet and even though i was booked for only a root touch up, she talked me into a trim as well. What we discussed was 1/4 inch trim, what I got was a short bob with short layers and uneven at that! I reluctantly called today to report that the haircut was not what we discussed and that it was uneven on the left side, it had several layers cut in so that it makes styling impossible. I asked for that portion of the visit to be refunded and talked with assistant manager Vanessa who after talking to the owner refused to offer a refund. Instead they offered a consultation and styling tips from the stylist who messed up my hair! What? I declined that. I expressed to Vanessa that they would lose my business and they were fine with that. I have been a faithful customer of Aveda for many, many years, originally from Minnesota the birthplace of Aveda/Horst. I believe that Aveda principles and ethos were not applied in this instance. So beware if you have a bad experience you are stuck with it. Now I sadly have months of grow out and now need to find a new salon.