I stayed here several times. I encouraged friends ...

I stayed here several times. I encouraged friends and family to stay here. My sister stayed here. I featured this hotel in my travel show! Then I asked for one simple thing in return, would it be possible for them to upgrade my Dad's room to a better view, no it wasn't.
Why should customers ever return to a property that is completely ungrateful for providing free promotion and recommendations?
If you treat your return guests so badly why would we ever return? They couldn't do one simple thing for me!