Sherrie Pearson

Review of Hotel Arista Naperville

The initial presentation of the hotel was excellen...

The initial presentation of the hotel was excellent, however when I walked into my room, from a long hard day, for some R&R, I see the headboard to the bed is ripped. Not a miniature, covert rip. It is a large noticeable rip. So I call the front desk. Me: hi this is Mrs. So and So from room so and so. I would like to bring to your attention that the headboard is ripped very badly. Him: yes we do know the headboard is ripped. Thank you, have a good night. All I could say is ok, thank you. I can't believe they have patrons paying money to sleep in a bed that is in shambles. We will never stay here again. Management should be ashamed to even utilize this room, with a bed like this. When someone stays, at a supposed 4 star, hotel the expectation is of high standards. However, if you book here, lower your expectations.