I usually have a good stay. We come to Birmingham ...

I usually have a good stay. We come to Birmingham regularly to visit family. However, this experience has made me want to venture to another hotel. At 4pm yhe day after our first night, housekeeping had not come by our room. I had to go downstairs and ask. I didn't enjoy hearing people in the pool outside while I was trying to sleep. The shower was broken and I didn't enjoy looking up while I was showering to find someone else's hair because it had not been properly cleaned. We may not be back. Considering the cost, we expect better.