Lila Guevara

Review of Hotel Derek Destination Hotels...

Absolutely worst customer service. The hotel price...

Absolutely worst customer service. The hotel price is fine for everything included. The hotel is nice. The staff super unprofessional and the women who answer the phone are just as equally as horrible in customer service skills. I had an issue with billing and over two weeks later they still haven't fixed my escalation. I call to attempt to get this fixed they refuse to transfer to me to a supervisor manager going on 16 minutes they still have me on hold. They will not fix the error refuse to let me speak to someone in charge and whoever is working the shift at 8:00pm today just keeps putting me on hold. Worst experience