Booked to use their wedding chapel. I asked about...

Booked to use their wedding chapel. I asked about renting additional items from them to decorate and they said they don't rent out decorations for the chapel. I wish I could have added a few personal touches though it was done up beautifully.

Was not impressed with how the outside of the building is kept up. Inside was a mess of cloth and other misc-- like the inside of a flea market. There are a lot of entrances and not clear indications, to me, where to find what. But they had a chapel entrance where wedding guests went down a poorly kept hallway... carpet and wall staining a bit embarrassing.

I was told that because I didn't book a day they are open (huh??? And why wasn't I told this when booking and I WAS NOT told this because I went in to view the place and told the owner the date and time, then the officiant finalized, and it was never mentioned when I spoke to the owner) that I don't even get full service. For example, no access to equipment to play something as simple as a wedding march. I had to have someone come with stereo equipment. Thank god for family who will rescue you.

I don't feel the owner particularly cares about customer service. They never answer the phone, so it's impossible to get any quick customer service.

All in all, chapel was classy but building, parking lot, and carpet need updating and cleaning. Wish there was a way to personalize the wedding a bit. Customer service a little frustrating. Access to supplies limited and not communicated.