Steve Gilley

Review of Adorama

I placed an order on April 4 for over $2000. The w...

I placed an order on April 4 for over $2000. The website said they were off for the week in observance of Passover. The following day April 5, I called to cancel the order because I didn't want to wait until the following Monday for them to ship and then several more days for the shipment to arrive. I called customer service. I gave the representative my order number and he confirmed my order and said it would be shipped out on Monday April 9, following the holiday week. Then he asked what he could do for me. I explained I wished to cancel my order. He said he would "submit a request to cancel the order". I asked what that meant and he said he couldn't cancel the order himself, but he could submit a request that it be cancelled and I would be notified by e-mail as to the final outcome. I asked why it couldn't be cancelled, and he said it it had been released to be shipped. I reminded him that he already stated that it would not be shipped until after the holiday week on April 9 which was still 5 days away. He said all he could do was process the request to cancel. I received an e-mail a few hours later that said the order could not be cancelled , but would be sent out on Monday April 9 (which was still 4 days away). It also stated I could return it in accordance with their return policy. My issue is the item is obviously still with Adorama and won't go to the shipper for several more days but they are going to ship it to me anyway and then I am going to return it to them unopened and I will have to pay the shipping charges for both. This feels like I am being punished for my cancellation by having to pay shipping charges in both directions. I am very unsatisfied with this transaction.
***Update to original posting. (April 9) I wrote an e-mail to Adorama requesting a cancellation. They responded that my order would be intercepted by UPS and returned to Adorama and a refund would follow. This is good news and is what I expected to happen. Thank you Adorama for coming through with the customer service you proudly advertise on your website. I am changing my rating to 5 stars.