Ryan Freimuth

Review of Renton Honda

UPDATE (original review below): We went in on Satu...

UPDATE (original review below): We went in on Saturday to the dealership and spoke to a representative who was very nice and helpful. He put in a work order for the next available (which he expected to be on Monday), but was actually able to get us set up with a loaner while we waited that day. I was impressed with the in-person customer service.

(Original review)
Terrible customer service. We have called in 3 times in the last two weeks to try to get a loaner vehicle until our recalled vehicle can be fixed. I understand that they are busy with a lot of these requests, but we have spent over an hour listening to the phone ring. When we did actually get through to somebody, it was only to be assured that we would receive a call back, which we are yet to receive. I think we got on a list, but I was also assured we would receive an update two days ago and my wife was assured she would receive a call back today after getting punted around for 20 minutes.

If you can't help us, at least help connect us with somebody who can. We have a 3 month old child and we need to get this resolved!