Jennifer Glover

Review of STAFF SEARCH/NORTHWEST PAIN MA...

The office manager at this location is one of the ...

The office manager at this location is one of the worst health care professionals I have ever had to work with. Dr Tyson and Craig are magnificent, they are compassionate and true professionals, however their office manager has free reign to do as she pleases and lies about patients she doesn t like. From the first time I met her she has been rude and combative with me unprovoked. I have fought tooth and nail to keep my mouth shut and be a a pleasant person to her in order to abide by my pain management contract. I ve even been cordial to her and once complimented her on a hair cut, and she just looked at me blankly. This last week I was called while I had a cold and I was told that I wouldn t be allowed to come visit the doctor for at least two weeks. I had to ask for clarification four times you mean if I have a negative covid test and have recovered from my cold, I m still not allowed to come into the office? I can t just put it off a few days? It s hard for me to believe that this is the rule, is there a way you could check with Dr Tyson? She then claimed I kept changing my story because I was using cold and sick interchangeably. She exclaimed first you say you re sick and now you say you have a cold, you keep changing your story! I had to ask her if you have a cold, are you not sick? So I receive a letter today that says I m being fired as a patient because I ve been rude to staff (which is untrue) and because I ve cancelled several appointments - which is also untrue. In fact I ve made extra effort to always be pleasant because I knew the office manager didn t like me. In regards to missing appointments, I have called and asked what they would like me to do when I ve been exposed to covid but not tested positive to covid because I have a home full of essential workers - they ALWAYS told me to stay home and to do a telehealth appointment instead. I have even asked if telehealth appointments were the same as in office appointments. It wasn t until this last week I was informed that I must be seen in person ever so often - I was unaware of this, no one explained this rule since covid has all changed our lives. I ve even offered in the past to submit to drug testing even though I was doing telehealth, I wanted to make sure I was being compliant. I was only respecting their wishes and trying to be a responsible individual. I would have gladly come to the appointment to be compliant with my pain contract. What would have been the respectable and responsible thing to do is for someone other than this office manager to talk with me, either by phone or in person. This is why she continues to bully people, because there is no transparency.

I am a strong woman with a loud voice and I always have an opinion, if I was such a rude and unruly person then I would ve yelled in your office - but I didn t. I left. The only reason I m posting this here is in hopes that Dr Tyson or Craig will see this and have a little more insight into the management of your office since I was refused a direct way to speak with you or leave you a message and I can t trust that a letter will actually be delivered to you.