Coco bear Panda

Review of JW Marriott New Orleans

When we got there they could not find our reservat...

When we got there they could not find our reservations. They ended up putting us in a tiny room (we had paid extra to have an executive corner king.) After 4 hours the room was still at 80 degrees. They finally moved us to a executive corner king room. We called down to the front desk and asked for a bottle opener. We waited for 2 hours and they never brought it up. The pool was disgusting. They claim this is a 4 star hotel and it is no where near that. We will never stay there again. We should have just stayed at the double tree. This was suppose to be a relaxing trip with my husband (first time away from our 3 year old daughter) and the hotel experience ruined it for us.