I only gave it 1 star because there is no option f...

I only gave it 1 star because there is no option for 0 or negative stars. These people were rude and
discourteous. They have no business being in the hospitality industry. They lied to us and at first took us to someone else's room. Then when we got to our room the door would not lock no matter how hard the guy tried. They told us we should stay anyway as no one would go in there. We said no way and that we were leaving and wanted a refund. They of course refused. We of course will challenge our charge on our CC. I would not let my dog stay in this place.