TazBoy07AbnR

Review of Volkswagen of Springfield

Called for the service dept, operator asked me 25 ...

Called for the service dept, operator asked me 25 questions. Finally get someone in the service dept., ask to speak with a master technician. They transferred me back to the operator. She asks me if I want to set an appointment. I guess, if you don't set an appointment, one can talk with the service dept. She transfers me back, 599 rings later, no one answers. And the line hangs up! If your people can even figures out talk how to use the phone system, much less someone answering calls,screen customers as if they need to reach a fortune 100 CEO. How are you going to sell cars...?