anonymous anonymous

Review of Carpenters Solicitors

What a pity I have to give a star at all. Unfortun...

What a pity I have to give a star at all. Unfortunately it doesn't give an option for a minus. I've decided to share my experience with Carpenters solicitors based in Birkenhead. I've taken the time to read other reviews about Carpenters and am sad that so many clients are suffering the same appalling service as myself. My case was one of many referred to Carpenters in 2015 after Cogent Law ceased trading. To date my case is still ongoing with no real end in sight. I'm constantly with a new 'Legal Adviser' and am hardly ever told of the changeover. I only find out on the rare occasion I get through to my claims department and am put through to someone I've never heard of. Many of my e-mails have been ignored for days and sometimes weeks. A previous claims handler actually complained to me about her heavy case load stating she had over 200 cases to deal with. Whilst I appreciate her predicament, it doesn't particularly make me feel valued as a client, more of an inconvenience really. Many mistakes have been made when processing my claim and I have now taken advise on the matter. The powers that be at Carpenters should hang their heads in shame.