Sarah Lesjak Review of PizzaExpress
Disappointed, won't come back.
Disappointed, won't come back.
I came here with a friend when I heard about the 2 for 1 offer and as I have wanted to try this place for a long time this made a good opportunity to do so.
As I am allergic to gluten and dairy I chose a vegan option on a gluten free base from the menu, when the waitress heard about my allergies she brought the allergens handbook straight away and gave me more time to check my choice, which was very considerate.
I asked if it was possible, to not go too heavy on the cheese-alternative on the pizza, as I am not a massiv fan of it, which she said should not be a problem. But what I got was more than disappointing. Not just was there hardly any cheese at all, there also was almost no other topping on the pizza. The tomato sauce was not even spread across the whole base, it only covered the outer 1/2. Given that pizzas other than Margharita are higher prized is due to the additional ingredients that are supposed to be on this is a very bold move.
When the waitress checked back to see if we were alright I said that it is ok as I at first did not want to make a big fuss about it and sincerely thought it maybe would not be too bad after al. But as I was eating along I got more dissatisfied with every bite of the dish.
I gave some feedback after all and the waitress seemed to not be entirely sure about what my point was. She even said, that this was exactely what I ordered and that it is the standard amount of toppings when the cheese was removed. I tried to reinforce my opinion, that so little toppings on any pizza, regardless if the customer asked for one of the toppings to be less put on, is absolutely inacceptable.
When checking out we made use of the 2 for 1 mains voucher, so at least this experience was not cost extensive.
My friend was ok with her choice. It was not outstanding and given the circumstances she probably will not come back there as well.
One star earned the waitress who took the allergy-matter very seriously and stayed very calm and friendly when I gave my feedback and one star goes to the pizza of my friend.
Comments: