Amir M.

Review of Karen Radley Acura

I think bait and switch best describes my experien...

I think bait and switch best describes my experience with Karen Radley Acura. After trying to reach their Finance Department people for days to get an estimate for extended warranty, I gave up. Then a few days later Eddie Santos finally returned my call and quoted me a price for "Acura Extended Warranty" that was a few hundred dollars lower than their competition. I confirmed several times that it is going to be the "Genuine Acura Warranty" that other Acura dealerships were quoting the price for during my conversation with Eddie Santos. I asked several times why other places are charging more for the same Acura Warranty that they are selling and Eddie's explanation was that others are trying to make a lot of profit on these warranties while they [at Karen Radley Acura] are about building good and long term customer relationships and don't want to overcharge]. Convinced that I was going to buy Acura Extended Warranty, I went to this dealership yesterday. When I got there, I was told that Eddie was out of the office and Matt would help me. After waiting for over an hour when I got the chance to purchase the warranty, I was handed a brochure for CostGuard warranty by Preventive. When I asked why it was not the Genunie Acura Warranty, I was told by Matt they don't sell Acura Warranty at all. All they sell is CostGuard Extended Warranty and their dealership does not allow them to sell Acura Extended Warranty. They are about 45 mins away from my home and after wasting 3 hours altogether I found out that they were lying all along on the phone. Personally, I am so disappointed with them that I do not wish to return to that dealership ever again because now I know how they do business. I am writing this review to warn others to not waste their time with these people and don't trust what these people tell you on the phone to get you into their dealership to find out that it was all lies. Hope you can save time and find honest people to do business with, these people are certainly not such people.