Service was horrible. Recently purchased an i-Pad...

Service was horrible. Recently purchased an i-Pad and paid monthly for support. Had some trouble with the device and brought it in to get some help. Waited in line and the guy at the front, think his name is Andy. Kept on convincing me to use the App or call in for service. Also told me to go to another location. He answered a few of my questions while I was in line and didn't let me into the store to get help. Apple service are notorious of being bad. They only want to make sales. They let people wanting to purchase in first. People like myself trying to get help, they try to get rid of. Stay away from Apple products, especially this location.