Don't expect quality service at Harvey Nichols. I ...

Don't expect quality service at Harvey Nichols. I can't believe how rude the staff in Harvey Nichols are. I went to collect my order in store, it was 10minutes before the man behind the counter even acknowledged me. It was a nightmare to collect my order as I spent a lot of time waiting around. To add to that the man behind the counter at the collect in store kept stating that I needed to pay full price for my item, that was until showed my receipt/invoice and explained the situation of my last delivery arriving in a poor state. I got a discount because the 30% off rewards HN did a couple weeks ago. It maybe a luxury store & brand but you don't get quality customer service. Last time I buy from HN.

I ordered Tom Ford's Tobacco Vanille 100ml - the original package arrived in a poor condition. Some kind of liquid had saturated packaging and to top it off my package was not even sealed. I requested for my order to be collected from HN Knightsbridge. I travelled to london to pick up my order - I'm glad I now have my order in perfect condition ready for it to be gifted at Christmas. The hassle ( I've had 5people from HN customer services email me asking me to explain my issues over and over again, despite having spoken to 3 representatives on the phone. I appreciate they're trying to understand what's gone off but it was simply too many spoons in the pot, 2 people max would've been fine to deal with but not 5.

If you have an issue and need to call HN customer services, you need to get a lady called Eve. Eve was excellent and sorted my situation iur right away, it's just funny how the others I spoke to couldn't deal with it. The hassle on the phone to HN Customer Services and the rudeness in store and the hassle it's taken to get the order has resulted that I will never again order or buy from this store. I've never had an issue with Harrods and would buy from Harrods repeatedly. Harvey Nichols, it's the 2nd and last time I'll order from you.