Worst experience ever! I made an appointment to ge...

Worst experience ever! I made an appointment to get my car service after I had just picked it up three days prior to. the woman who made my appointment confirmed that I had a loaner vehicle. I go to drop my car off only to find out that not only did they not have me in the system for receiving a loaner vehicle but they did not have any loaner vehicles available. Complete inconvenience! Tara, my service consultant made it seem as though I was inconveniencing her because in the system it did not have me down as receiving a loaner vehicle. This is the worst customer service that I have ever experienced at this dealership.