Christian Joplin

Review of Anesthesia Associates of Kansa...

After reading the reviews made, I didn't expect a ...

After reading the reviews made, I didn't expect a very satisfactory phone call when trying to ask customer service when my financial assistance packet would be received and reviewed.

But when I called, I was greeted in a very nice manner, was informed that my packet had just arrived the day prior and that everything would be looked at and they would call me back letting me know the status of my assistance.

So far great customer service on my end with no problems.

UPDATE - My financial assistance packet hasn't been reviewed roughly a month after I sent it (which I heard was pretty typical but still a little disappointing) and now I've been told through letter that if I don't pay in full within 10 days I will be sent to collections, even though I've called back 4 times to know the status of my financial assistance packet. They really do seem like nice people and I would like to resolve this as soon as possible.

2ND UPDATE - I called back and the lady (Karen) was extremely polite and understanding, and recognized my troubled situation and wrote off my entire bill for 100 dollars. Very pleased with the customer service and if I unfortunately got into a situation to have to be in business with them again, I would have no problem with it.