Dar Zul

Review of The Zon Residences and Park Ku...

I've been to the Zon plenty of times with my famil...

I've been to the Zon plenty of times with my family in the late 1990s and early 2000s when it was first named Suitestay and then rebranded to the Zon when it changed owners. It has held many fond memories for me so I decided to come here after 16 years with the intention to relive those memories but was disappointed when i found that the only updates in the hotel were the living room floor and closing off the kitchenette.

The check in took a very long time. There were 4-5 staff behind the counter but only one was doing the check in process while the rest hung around chatting.

I took a two bedroom apartment and only one out of the three aircons was working -- the one in the living room, despite the maintenance team topping up gas for us upon our complaint. The bedrooms were so stuffy that the whole family decided to sleep in the living room.

To make things worse, there was a strong stench that we had to take matters into our own hands and bought our own air freshener so that we could breathe comfortably.

The door frame in the toilets were broken and the wood was rotting. The main door's latch was hanging loose and anyone could have entered our apartment easily if the power went out.

There were a variety of channels but there was so much static and white noise, it might as well be switched off.

The staff who took my in room dining order was rude and called me again, asking me to repeat my orders despite repeating my orders during the first call I made. When the food came, no cutleries were given to eat the coleslaw salad. The food was great, but not up to the standards before.

I believe that the management can and should update the building with airconditioning and lifts overhauls for the hotel to see more glory days in the future.