Randy Simon

Review of AOL Time Warner

This company needs the State Attorney General and ...

This company needs the State Attorney General and FCC to investigate for "Bait and Switch" as part of their regular business practice. Their representative described a plan that seemed reasonable and fair. The installation was quick and "seemingly" painless. The exorbitant charge that you receive on your bill is NO WHERE close to what you discussed with the representative.

The $256 monthly charge for the bombardment of commercials wasn't exactly what I wanted or needed.

If you order the internet ONLY here's a breakdown of monthly charges (individually):
1) Modem (box) $34.99
2) Internet (sending the signal) $5.99
3) Built-in-wifi ( your wireless connection to internet IN THE APARTMENT) $4.95

My suggestion tell them keep the wifi fee and buy a decent router from Best Buy for somewhere between $40-$80 for a better (faster) and more reliable wifi signal.

Their wifi signal drops in and out all day and night- without cause.

As for the modem- Their additional speed for 25mbs is BARELY (if even possible) noticeable from the 15mbs basic package. When can consumers decide EXACTLY what they want.

The modem they "give" (loan) which is usually a used/old box needs to be upgraded (shortly after they drop it off) and when you get fed up with their sub-par and overpriced service(and you will) they want you to take time off YOUR schedule to bring them back the box- WAIT on line at their rude, poorly-trained, unprofessional customer service reps that frustrate you by RECITING company policy to prolong the process of ending the relationship.

Our government needs to stop allowing these companies to write and enact policies that address the drive for profit and very little if any concern for the consumer.