Ellejaye Walker

Review of InterContinental London The O2

Unfortunately our stay started off poorly by being...

Unfortunately our stay started off poorly by being given incorrect information about payment methods. And having an email sent within hours of booking the room, stating if i do not pay by noon the next day my reservation will be cancelled.

I then proceeded to call the IHG Guest Relations Team, and was speaking to such a polite and understanding employee who was very helpful.
But i was then passed on to his manager Graham. Graham spoke to me like complete dirt. I was told to cancel the room if i had a problem, he was sarcastic when he spoke, and most definitely was not professional by any means.



However, the issue was eventually dealt with and the room was paid for.

Upon our arrival, we was greeted by a lovely man who spoke us through what our room included, the facilities on site that were available, such as the spa, the gym, 24 hour room service and so on.

The room. Absolutely stunning. It had an amazing view and was spotless. The bath room was to die for!

4am- im now one very hungry and tired little lady. I call room service, after roughly 5 minutes someone finally anwsers and says we ll call you back and puts down the phone(i never got a call back) which i found pretty bizarre.

The breakfast Buffet. A wide variety of food, including things such as your typical fry up, porridge, fruit, pastries, cereals, fresh juices, even Halal meat (handy, my guess only eats Halal meat).

The spa facilities, very quiet and definitely had a relaxing atmosphere. However the jacuzzi wasnt very warm, under the sun loungers was absolutely filthy, bits of food, balls of dust and hair just not nice.
However the changing rooms were completely spotless.

Before leaving we spoke to a woman called
Agathe Routhieau, whom we spoke to about the issues we had listed aboved.
She was very apologetic and was very understanding when we said we felt a little uncomfortable.

She really listened and took an interested how we felt and what we thought.


Her customers service skills were definitely A*. And i couldnt be more grateful for that.

Overall amazing hotel just little bits definitely need looking into. Especially Graham.

Thank you for a great stay.